We’re here to keep your flag flying.
From a straightforward return to a repair or a fresh flag, here’s how our Tampa Bay team can help.
Updated October 25, 2026 · US Patriot Flags LLC
Returns · Custom orders · Repairs · Wear credits · Credit calculator · Contact us
1. 30-day returns
You may request a return within 30 days of delivery for standard flags, flagpoles, and hardware that are unused and in like-new condition.
Contact us for approval and return instructions before shipping anything back. Once your return is received and approved, we’ll refund the item price to your original payment method. There is no restocking fee.
Customers pay return shipping. Original shipping charges are not refundable for change-of-mind returns.
2. Custom and made-to-order items
Custom and made-to-order items cannot be canceled or returned once manufacturing or customization begins. This includes custom designs, wall flags with custom finishing, added grommets, pole hems, and other changes made specifically for you.
Production may begin as soon as the next business morning, including orders produced by Eder. Contact us immediately to request cancellation. Cancellation is confirmed only after we verify that work has not started.
We may make exceptions at our discretion. Custom flags remain eligible for the flag repair and wear-credit benefits below.
3. Wrong, damaged, or defective deliveries
If we send the wrong item, or your purchase arrives damaged or defective, contact us promptly with your order number and photos.
We’ll cover the shipping needed to make it right. Manufacturing defects are handled separately from normal-wear replacement credits.
4. Free flag repairs
We offer free repairs for flags purchased from us, including custom and made-to-order flags, whenever repair is practical. There is no time limit on requesting repair.
Send photos and obtain approval before mailing your flag. You pay shipping to us, and we pay shipping back to you after repair.
Before you send the flag, we’ll ask you to choose what should happen if inspection shows it cannot be repaired: we respectfully dispose of it, or we return it to you at your shipping expense.
Flagpoles and hardware are excluded from this repair benefit.
5. First-year worn-flag replacement credit
If your flag becomes worn or frayed during its first 12 months, send us photos and your order number. After photo approval, you may choose a replacement credit even if the flag could be repaired.
You keep your old flag. No return shipment is required.
The coverage period begins on delivery day, regardless of when you first fly the flag. Waiting to use it does not restart or extend coverage.
Your credit is based on the amount actually paid for the flag, excluding shipping, tax, and any previous replacement credit. We multiply that amount by the remaining fraction of its 12-month coverage period, using completed months since delivery, and round to the nearest cent.
- $50 maximum credit for a flag purchased for less than $300.
- $100 maximum credit for a flag purchased for $300 or more.
See how the credit works
| Amount paid | Flag’s age | Calculation | Credit |
|---|---|---|---|
| $60 | 2 months | $60 × 10/12 | $50 |
| $60 | 7 months | $60 × 5/12 | $25 |
| $60 | 10 months | $60 × 2/12 | $10 |
| $60 | 11 months | $60 × 1/12 | $5 |
| $600 | 2 months | $500 calculated; $100 cap applies | $100 |
| $600 | 11 months | $600 × 1/12 | $50 |
After 12 months, no prorated wear credit remains, but free repair is still available when practical.
Using your credit
Approved credits are valid for 90 days and apply toward one replacement flag. Credits have no cash value. Any unused balance is forfeited.
A replacement flag starts a new 12-month coverage period when delivered. Any future credit is based on the amount actually paid for that replacement, excluding the previous credit, shipping, and tax. That amount also determines whether the $50 or $100 cap applies.
Flagpoles and hardware are excluded from worn-flag replacement credits.
Estimate your replacement credit
For worn flags only. Enter the amount paid for one flag and its delivery date. Photos and our team’s approval are required before a credit is issued.
This calculator provides an estimate only. It does not submit a claim or issue a credit. Contact our team with your order number and photos to request approval.
6. Contact our Tampa Bay team
Email service@uspatriotflags.com, call 800-454-6998, or call 727-260-5102.
Please include your order number and, for damage, wear, or repair requests, clear photos of the flag or item.
Mailing addressUS Patriot Flags LLC
1115 Ponce De Leon Blvd, Suite A5
Belleair, Florida 33756
In the Tampa Bay area
Please do not mail a return or repair without approval. Contact us first for the correct shipping instructions.