30-Day Satisfaction Guarantee
At USPatriotColors.com, we want you to be completely satisfied with your purchase. If you're not, here's what you need to know about our return policy. This website is run by Ultimate Flags LLC
You have 30 days from the date of receiving your item to request a return. Please note that custom printed flags, clearly marked in bold within the product description, are non-refundable.
To be eligible for a return, your item must meet the following criteria:
- It should be in its original condition, unworn, and unused.
- Include all original tags and packaging.
- You must provide a valid receipt or proof of purchase.
2. Initiating a Return
To start a return, contact us at firstname.lastname@example.org. If your return is approved, we'll provide you with detailed instructions on where and how to send your package. Returns received without prior authorization will not be accepted.
If you have any questions or need assistance with your return, don't hesitate to reach out to us at email@example.com.
3. Damages and Issues
Upon receiving your order, please inspect it immediately. If you find any defects, damages, or receive the wrong item, contact us right away. We'll work with you to evaluate the issue and make it right.
4. Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers, plants)
- Custom products & made to order (e.g., special orders, personalized items)
- Personal care goods (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases (which we don't sell)
We also do not accept returns for sale items marked as non-returnable or gift cards.
Please feel free to get in touch if you have any questions or concerns about a specific item.
5. Late Arrivals and Shipping Costs
We understand that circumstances beyond our control, such as severe weather or natural disasters, can occasionally disrupt delivery times. Please note that we do not offer refunds for late arrivals or refund shipping costs in such cases.
The quickest way to get the item you want is to return the original purchase. Once your return is accepted, you can make a separate purchase for the new item.
Once we receive and inspect your return, we will notify you of the approval or denial of your refund. If approved, the refund will be processed to your original payment method. Please be patient, as it may take some time for your bank or credit card company to complete the refund process.
While the return process requires you to send an email our Florida based staff may be available by phone 800-454-6998. Or send a letter to USpatriotFlags, 1115 Ponce de Leon Blvd, Clearwater FL 33756
We're committed to ensuring your satisfaction with USPatriotColors. If you have any questions or need further assistance, please don't hesitate to contact us.